This Website and Mobile App have been developed between Integrated Environmental Solutions Limited (Company Number SC151456) of Helix Building, Kelvin Campus, West of Scotland Science Park, Glasgow, G20 0SP (referred to in this Privacy Policy as “we” and “us”) and Glasgow City Council, a local authority incorporated under the Local Government etc (Scotland) Act 1994 and having its head office at of City Chambers, Glasgow, G2 1DU (referred to in this Privacy Policy as “Glasgow City Council”). For the purposes of the Data Protection Act 1998, Glasgow City Council is the Data Controller of any personal information you provide to us through your use of the Website and Mobile App. We process such personal information in accordance with the instructions of Glasgow City Council.

We and Glasgow City Council are committed to protecting your privacy. You may be asked to submit personal information about yourself in order to receive information or in use of the Website or Mobile App (the “Service”). If you provide personal information to us, we will treat that information in accordance with this privacy policy.

By using this Website or Mobile App or the Service, you consent to the collection and use of the personal data you provide by us and Glasgow City Council in the manner detailed in this Privacy Policy and in particular the sharing of your personal information, data and Results with Glasgow City Council. Please see our Website for further information on the Services we provide. If you do not agree with any of terms of this Privacy Policy, please do not use the Website or Services or submit any personal information via the Website or Mobile App

Information you submit about yourself via the Website or Mobile App is submitted to, held and processed by us, Integrated Environmental Solutions Limited on behalf of Glasgow City Council. Your information will be passed to Glasgow City Council in full.

Please read this policy carefully together with our Terms and ConditionsTerms and Conditions, which govern the use of the Website or Mobile App and the Services.

Glasgow City Council may retain information you provide regarding your property and its energy usage and building features for the purposes of design, planning and implementation of energy infrastructure and community energy initiatives.

We will ensure that all personal information supplied is held securely and in accordance with Data Protection Act 1998.

Information We May Collect

(A) Information you provide to us:

The type of personal information collected through the Website or Mobile App and the Services could include your name, company name, address (including postcode), email address, telephone number (including mobile), user name and password.

(B) Information we collect about you

We collect IP Addresses. An IP address is a number that is automatically assigned to your computer whenever you are surfing the Web. Web servers, the computers that “serve up” Web pages, automatically identify your computer by its IP address. When you request a page from this Website or Mobile App or use the Service, our servers log your IP address. We do not link IP addresses to anything personally identifiable, so although your session will be logged, you will remain anonymous to us.

This Website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our Website. For detailed information on the cookies we use and the purposes for which we use them please see our Cookie PolicyCookie Policy.

Uses of Personal Information We Collect from you

Identifying information is collected:

Sometimes, we may post responses to questions you ask of us on the Website. We will ensure you are not personally identifiable from the information in such circumstances.

By registering to use and using the Service, you acknowledge and agree that we may use the Results and data you provide during your use of the Services for collecting the Results and your data into a database which will be provided to Glasgow City Council. We will update the 3D Model and 2D Model of Glasgow accessible on the Website and via the Mobile App with the information you provide about your property. Such use of the Results and data shall not identify you in anyway.

If you register to use the Website or Mobile App or the Service, you can elect to receive information and updates on our products and services. Your information will not be used for this purpose unless you request to receive communications. We use return email addresses to provide Results alerts and to answer any emails that we receive, and we may use return email addresses to send you other information that you may request. Such addresses are not used for any other purpose.

If you register to use the Website, Mobile App or Services and do not proceed to complete your building assessment with 2 weeks, we may send you an email reminder of how to complete the building assessment in case you would wish to continue using the Website, App or Service.

We may use non personal information that you provide to better design the Website, Mobile App or the Services and our products.

If you have any questions regarding the processing or control of your personal data by us or Glasgow City Council please contact

Third Party Websites

Because we want your experience of the Website and the Services to be as informative and useful as possible, we provide a number of links to Third Party Websites. Third Party Websites may send their own cookies to users, or otherwise collect data or solicit personal information. We assume no responsibility for the information gathering practices of websites that you are able to access through ours, and we encourage you to review each website's privacy policy before disclosing any personally identifiable information.

Our Commitment to Data Security

We have put in place appropriate physical, electronic, and managerial procedures to safeguard the information we collect. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website or through the Mobile App; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Access to Information / Delete/ Unsubscribe

We may hold any non personal, building data provided by you in order in order to maintain the quality of the city database as a whole.

You have the right to access any personal information that you have submitted to us through the Website, Mobile App and/or the Service. We give you the following options for managing or removing your information from our database:

1. Send an email to Glasgow City Council: Be sure to include your login name and clear instructions on what you would like us to do.

2. Write to Glasgow City Council at: Future Cities Demonstrator, Glasgow City Council, City Chambers, George Square, Glasgow G2 1DU. Be sure to include your login name and clear instructions on what you would like us to do.

Changes in Our Policy

We reserve the right to change or remove this Privacy Policy at our discretion. If we decide to change our Privacy Policy we will post those changes here and these shall be effective upon publication. We encourage you to visit this area frequently so as to stay informed. If there is any material change in the type of personal information we collect, we will obtain your permission before we attempt to collect the additional information. We will not make any changes to the Privacy Policy which would allow us to give your personal information to any other person without obtaining permission from you first.

How to Contact Us

Should you have any questions or concerns about this Privacy Policy or the use of information, please e-mail us at

Please note: The laws and regulations in different countries impose different (and even conflicting) requirements on the Internet and data protection. We are located in Scotland in the UK, as are the servers that make this site available worldwide. Scots law governs all matters relating to this Website or Mobile App. If you are located outside the UK and you contact us please note that any information you provide will be transferred to the UK and by submitting the information you authorise this transfer.

Legal Information

Integrated Environmental Solutions Limited

Registered in Scotland No: SC151 456

Registered Address: Helix Building, Kelvin Campus, West of Scotland Science Park, Glasgow, G20 0SP

VAT Registration No: GB652 3186 44